Highly Disappointed by the Service Received

I am very disappointed that we log a query with Bankmed and we are promised that our query will be attended to within 5 working days and yet they take longer than that.<br> <br> i have asked an Early Transfer of my Medical Savings as i have changed plans from Comprehensive to Basic .From the 11th of February 2016 ive been waiting for response then today 25/02/2016 i get response that my savings will be trnsfered to my current Plan? how so coz im on Basic now?<br> <br> i really dont understand your service i called in this morning and Sibusiso advised that i must send an email to ask that money should be transfered on my account.<br> <br> another email again that will take 100 years to be attended to???<br> <br> this is not how you treat customers Bankmed.<br> customers should always come first.<br> <br> i have an emergency and im held back beacause of you.