Highly Disappointed by the poor service provided

On the 23rd October 2021 i was attended in Lendmed ER. 2weeks later i got a call from the Dr's rooms to advise the claim amounting to R2400 was rejected. on the 18th Nov 2021 i phoned Bankmed spoke to several consultant who sent me from Pillar to post eventually landed with the right person and after all checking she did she advised that she doesnt see why the claim was rejected, i must phone the Dr's rooms to re submit the claim and i did that. on the 31st January 2022 got a call from the Dr's saying the account has not been settled, i phone Bankmed immediately and spoke to a few people and 1 advised she will refer to team leader/manager at claims depart they will settle the account or call me if there's any problems. i did not get any calls and concluded the account has been sorted. Yesterday 04/04/22 i got a call from the attorneys to advise my account has been handed over and the account now owes R3700. I called Bankmed this morning held on the phone for 11minutes without an answer.

I'm so disappointed with the scheme for such a poor service. I want someone to call me and mostly the Dr' account to be held because i was not given any reasons why the account was rejected every time i phoned i was told it will be settled as they could see there enough funds i'm also furious as this was 2021 Bill that will be now settled from my 2022 service