Highly disappointed at the lack & level of service

I'm highly disappointed that the only way that I can get issues resolved with Bankmed is through escalations on public platforms. I am having the same issue that I honestly thought was put behind me last year but I am now in the same predicament where Bankmed is refusing to pay my Gynaecologist bills in full even though I am on the Comprehensive plan and I have more than enough in my savings. My doctor has informed me that you have rejected a payment of rougly R500 for my January check-up even though you sent me a mail on the 2nd of February stating that the entire claim of R1138.93 will be settled. Why would you lie to me and then send my doctor a different message? I am currently very highly pregnant and I honestly don't need the added aggravation and stress. You say that the codes used are PMP codes, but these are the very same codes that you settled last year after my initial complaint and you assured me that I should not experience such issues again, yet here I am. I refuse to put my unborn child at risk because of forced limitations from Bankmed. I am not a gynacologist and I refuse to question my doctor when they need to check the development of my child via scans.