Here we go again!!!

i went to the Optometrist & the acc was sent to Bankmed 19/01/2016. Eventually after numerous phone calls, emails & complaints Annelize ph me & advised that Bankmed will pay the funds into our acc so that we can pay the Optometrist as Bankmed has a problem with their systems paying the Optometrist directly. Bankmed eventually paid money after i ph numerous times & eventually 2 March they paid out the claim & i went to pay the Optometrist 03/03 directly. <br> Tonight 10/03 at 18:00 we rec an email from BAnkmed with REF *** stating that Bankmed will debit our account 14/03/2016 with the amount paid out to us as it was paid in error. THis after telling us over and over again that they could not pay the Optometrist directly & can only pay it over to us to pay the Optometrist.<br> why did BAnkmed not request us to e mail or fax a receipt when i queried this over & over with them & asking when the funds would be paid. now i have less than 4 days to e mail proof and we know that the e mails sent are not actioned or read for up to a month. as i have sent e mails with queries and still awaiting replies. so i guess we will be dt with the full amt & hav to fight to get our money back again