TN
Themba N

1 reviews | Active since Oct 2016

25 Apr 2017, 15:19

Helpfull and Goes the extra Mile

<p>i called today to reinstate my Vitality Account and i was holding for over 30min and being passed to different consultants with noone willing to assist. Until I spoke to a lovely Lady by the name of Thandiwe Radebe who assisted and even went the extra mile in assisting , unfortunatly because of holding so long with previouse consultants , my airtime finished and the call cut and i was unable to thank her myself.</p> <p> </p> <p>Thank You Thandiwe Radebe , if it was not for you i would have just left reinstating my account and joined a different programm , your other colleagues may not care much, but i do see that you do take great pride in your work.</p>

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Replies (1)
Bankmed
Bankmed's reply25 Apr 2017, 16:19
Official

Dear Mr Ndlovu

Thank you for taking the time to provide us with feedback.

We are truly sorry for the inconvenience that you have experienced and we are glad that Thandiwe has provided you with service that we aspire to give to each and every one of our member.

We will be sure to let her seniors know in order for her efforts to be recognised.

Regards

Bankmed Service Team