GIVE ME MY 30%DISCOUNT BENEFIT ON GYM

I have recently joined Virgin Active and I am a Bankmed member I am automatically eligible for a 30% discount on my gym membership. However Virging active is not able to activate this benefit. So I contact Bankmed to have this sorted out and the consultant I spoke to gave me a reference number *** to follow up on this query. this was on 12/03/2020 today I contact Bankmed and I am being transfered from pillar to post. Bankmed says I must speak to some from Vitality. Vitality tells me I must speak to someone from Bankmed. This is *********** what is sooooo difficult in activating a benefit I should have in the first place. I Even spoke to a lady by the name of Mandy who sounded like she was talking to me from her bed. this is unprofessional. She just said your benefit is not activated and she doesnt know when it will be done. I am still waiting for feedback. I spoke to a lady by the name of Meryl who is supposedly her manager about this issue and there is still no resolve to my issue. I pay my medical aid every month without fail yet they cant assist with something so minor. I am appaulled by this level of service and I need this resolved ASAP as i need this sorted out with Virging active.