From Bad to Worse... No Surprise There

After having posted on Hello Peter the first time about the disgusting service received from Bankmed, I very quickly received an email and a call from the Executive Relationship manager, Meera Moonilal. She made all kinds of promises as to how she would be hands on and assist us with the issue that we had been having since last year September (adding a dependent). She further advised that we CC her in all and any email communication so that she could 'personally handle the matter'. We (foolishly) took the advise and CC's her (Meera) in communication with the applications department. After getting the same (ridiculous) feedback from Bankmed, we asked Meera for assistance, to which she suggested that she would escalate the matter to her manager. We had thereafter not heard back from any of the aforementioned parties, so took it upon ourselves (as usual) to follow up. For over a week we emailed and tried calling- which was received with zero response. Finally, on Tuesday 158th Feb, when an email was sent to the "relationship manager', the response was an automated email stating that the message could not be delivered as we do not have permissions to send to this email address (I have all email communications as proof). To NO SURPRISE, Meera Moonilal blocked the email communication and has proven to be as *********** as the client facing staff who initially caused me to comment on this platform. WOW! Is all I can say, WOW!

The only joy received was from a consultant, Irshaad, who actually took the time to listen and assist with the matter- to which the dependent application was finally accepted (after 5 months of trying!!!). Well Done Irshaad... this man should be a Executive Relationship Manager.