Friendly andefficient service

I called into bankmed last Monday (21/06) to query a claim which bankmed didn't want to pay as the doctor used the incorrect authorization number. I spoke to a friendly lady by the name of Bontle who advised me that she would send it for reprocessing and revert back to me within 2 days. The following day she called me back and informed me that the relative claims would be paid. Not only did she keep to her word but was very friendly and willing to assist with all my millions of questions.