JN
Jennifer N

1 reviews | Active since Jan 2019

24 Nov 2025, 16:28

Fly By Night of a medical aid scheme

With the reputation Discovery has I ask myself if this fly by night scheme is actually part of Discovery

The service is extremely **********

As my previous complaint has not been attended Am actually out of words by these ****mers

You pay medical aid every month but end up having unpaid medical bills

This is just a day to day cover for out of hospital Dr consultations , might as well go to a government hospital cause you will end up in debt

Over 30 years with different medical aid scheme I’ve never came across such nonsense of a scheme

I wish they shut you down

0
Replies (10)
JN
Jennifer N's update24 Nov 2025, 16:34
Reviewer Update
With the reputation Discovery has I ask myself if this fly by night scheme is actually part of Discovery

The service is extremely **********

As my previous complaint has not been attended
Am actually out of words by these ****mers

You pay medical aid every month but end up having unpaid medical bills

This is just a day to day cover for out of hospital Dr consultations , might as well go to a government hospital cause you will end up in debt

Over 30 years with different medical aid scheme I’ve never came across such nonsense of a scheme

I wish they shut you down


JN
Jennifer N's update24 Nov 2025, 16:34
Reviewer Update
With the reputation Discovery has I ask myself if this fly by night scheme is actually part of Discovery

The service is extremely **********

As my previous complaint has not been attended
Am actually out of words by these ****mers

You pay medical aid every month but end up having unpaid medical bills

This is just a day to day cover for out of hospital Dr consultations , might as well go to a government hospital cause you will end up in debt

Over 30 years with different medical aid scheme I’ve never came across such nonsense of a scheme

I wish they shut you down


JN
Jennifer N's update27 Nov 2025, 18:52
Reviewer Update
Bankmed’s reply
27 Nov 2025 at 18:38
Hi Jennifer, we hope you are well. We have noticed your comment and would would like to assist. Kindly provide us with more details to your query and our team will be happy to assist.


This is the **** of the response I get

Then they make it private

Honestly you really don’t care about any of your clients and the emotional stress you put us through
JN
Jennifer N's update27 Nov 2025, 18:55
Reviewer Update
Since you don’t understand my frustration and this seems to be the platform we taking in communication with your client

Why doesn’t a representative from your company call me
Cause when I call the call centre I don’t get assisted
Bankmed
Bankmed's reply27 Nov 2025, 21:44
Official
Hi Jennifer,

We requested these details to gain clarity on your query, as this is the first time we are receiving this type of request on this platform. Our team will reach out to you tomorrow
Bankmed
Bankmed's reply28 Nov 2025, 10:49
Official
Our team has confirmed that contact has been made out you.
Bankmed
Bankmed's reply28 Nov 2025, 10:50
Official
Our apologies, our team has confirmed that contact will be made out to you.
JN
Jennifer N's update28 Nov 2025, 10:52
Reviewer Update
I will wait for the call
Bankmed
Bankmed's reply01 Dec 2025, 12:57
Official
We will follow up with our team if you have not been contacted yet.
Bankmed
Bankmed's reply01 Dec 2025, 12:59
Official
Our team has confirmed that contact has already been made oujt to you and your query has been addressed.