Extremely poor service from both Bankmed and Clicks Pharmacy. On 21 August, I went to Clicks Pharmacy to obtain a device for my gynaecologist appointment. Clicks advised that my medical aid would not cover it and insisted I pay cash. I contacted Bankmed, who confirmed that it is covered. I returned to Clicks and waited over an hour while they tried to obtain the correct codes. The staff member assisting me was rude, unprofessional and continued insisting that I pay cash. With my appointment approaching, I had no choice but to pay. I submitted my invoice to Bankmed immediately. Since then, I have repeatedly been told they are trying to obtain the correct codes from Clicks. Over a month later, there is still no resolution or meaningful progress. I am extremely disappointed with the lack of accountability and poor service from both parties. I should not have had to pay out of pocket for a benefit that Bankmed confirmed is covered, nor should I still be chasing a resolution weeks later.