Extremely poor service

<p>I requested my medical aid tax certificate and received it. All information on this tax certificate was incorrect; they claimed that my portion paid on claims amounts to R219000.00 . I contacted them on the 15th of June and pointed out that I did not spend R219000.00 on own portion paid. I received an email informing me they will send me the correct tax certificate within 7 to 10 days. I have since spoken and emailed a number of people regarding my tax certificate, Anthea Green who tried to assist referred me to her manager Chelsea Macleod who advised that she will come back to me and TO DATE I HAVE NOT RECEIVED THE CORRECT TAX CERTIFICATE AND FEEDBACK FROM ANY OF THE STAFF CONCERENED. IT IS NOW 21 DAYS LATER AND I CANT FILE MY TAX RETURN. I am dissapointed in the service as no one has taken responsibility in this matter and no one has assisted me through this process. I WOULD LIKE THIS MATTER TO BE RESOLVED as I have tried on many occasions in vain to obtain the correct tax certificate. </p>