EXTREMELY BAD SERVICE AND UNSETTLED ACCOUNT

Both my kids went for flu vaccinations in April 2019, then my son who is a 2nd dependant on my medical aid had an HPV vaccination. I did all this at Dischem northgate. I phoned medical aid first for auth and they said its not required and I should just go and it will go through, anyway cutting the story short, flu vaccinations went through and HPV vaccination for my son, a day later all these vaccines payments were reversed and Dischem wasn't paid. I HAVE PHONED BANKMED SINCE APRIL UNTIL TODAY(30/08) AND THEY KEEP TELLING ME THAT THIS WILL BE RESOLVED, OR A MANAGER WILL CALL ME BACK OR THEY DROP PHONE CALLS ON ME AFTER THEY VERIFY MY DETAILS LIKE TODAY AGAIN. I HAVE LODGED COMPLAINTS THROUGH EMAILS TO THEIR COMPLAINTS DEPARTMENT MORE THAN ONCE AND THE FIRST TIME I WAS TOLD THAT DISCHEM WILL BE PAID IN JUNE 2019 AND THIS IS ON THEIR EMAIL BUT STILL NOTHING HAPPENED. IM SICK AND TIRED OF THIS TYPE OF EXTREMELY BAD SERVICE AND UNPROFESSIONALISM. ALL THESE VACCINES NEEDED TO BE PAID FROM SCHEME BUT CLEARLY BANKMED DOESNT WANT TO PAY. THIS HAS JUST BROUGHT NOTHING BUT MISERY AS I NOW GET CONTINUOS CALLS FROM DISCHEM HEADOFFICE BECAUSE MY ACCOUNT IS NOT SETTLED. THIS IS SOOO RIDICULOUS AND PATHETIC UNDISCRIBABLE BAD SERVICE EVER. THIS IS MY LAST RESORT AS I NO LONGER KNOW WHAT TO DO. I AM SO ANGRY, AND THIS IS THE LAST THING I NEED FOR MY HEALTH AS THEY CAN SEE ON MY HEALTH RECORD. CAN THIS QUERY GETS RESOLVED ASAP