Exhausting

Dear Miss Ngcebetsha

Bankmed Medical Scheme is passionate about delivering efficient service, and we rely on feedback from our members to tell us how the administrator is doing.

You called us on Friday and spoke to Fadwah Ganief. We'd like to know if it took a single contact to resolve your specific query.

Yes , it was resolved with a single contact No , it was not resolved with a single contact

Please click on the appropriate answer above, add any comments and click send.

Your response will be reviewed and if you have mentioned a specific concern, one of my team members will be in touch with you.

Thank you for taking the time to provide us with your valued feedback.

Yours in good health.

I have since called back to find out what is the problem . My bill has still not been paid. No feedback from your consultant who promised to get back to me. Mean while i keep getting reminders from the service provider requesting what is rightfully theirs , money. This is really tiring that for this doctor to be paid i must place a complaint over the media. Why have people mending the phone if what i need is to complain on Hello Peter. Really selfish service i must say.

This is a message from my doctors office This is a reminder that you have an outstanding balance of R 3,255.71 at Dr RJ Winnaar Inc. Contact us on ********** . Please do not reply to this SMS. Call them and explain what your issue is cause i am tired of making excuses for you people.