Efficiency

I am simply appalled by the inefficiency of bankmed. My son is now 15 months old and was born on the 1st of December 2017. At the beginning of this month, I receive a letter of demand from Parklands hospital for an amount of R6000 + for a night that I was in hospital. I called Bankmed on the 7th of March to inquire and was informed that they see it on the system and pre auth has to sort it out. I was called the next day and assured that it would be settled with the hospital. I left the country on the 12th and returned on the 25th and today I get a call from the company that was handed over the matter, to say that it is not sorted and I should advise. I have no credit and keep up to all my payments. I am so irate to have received a letter of demand. I need someone from Bankmed to call me ASAP and get this sorted. This is pathetic of their behalf.