gM
ginelle M
1 reviews | Active since Dec 2011
09 Oct 2023, 11:38
Don't want to pay my claim
On the 02nd Oct, I called because a claim was declined for wrong code, I got written communication on how to fix and ask the doctor to amend, sent new invoice. On the 04th Oct -called to query another decline, Linda said she would escalate and retur my call on Friday 06 at 10:30. Received no call. Called today spoke to Liso, was not helpful at all asked to be transferred to manager left me on hold for over 15 mins until I hung up
Helpful (0)
Replies (3)0
Replies (3)
Bankmed's replyOfficial
09 Oct 2023, 11:41Hi Ginelle, we will get our teams to look into this and revert with feedback.
Bankmed's reply09 Oct 2023, 11:41
Official
Hi Ginelle, we will get our teams to look into this and revert with feedback.
Bankmed's replyOfficial
10 Oct 2023, 14:12Thank you for taking our call and for allowing us an opportunity to assist, Ginelle.
As discussed, we're awaiting an amended account from the healthcare provider as the one shared initially isn't correct. Upon receipt, we'll have teh relevant claim reprocessed accordingly and revert with feedback.
We appreciate your understanding and patience while we resolve this for you. Regards.
As discussed, we're awaiting an amended account from the healthcare provider as the one shared initially isn't correct. Upon receipt, we'll have teh relevant claim reprocessed accordingly and revert with feedback.
We appreciate your understanding and patience while we resolve this for you. Regards.
Bankmed's reply10 Oct 2023, 14:12
Official
Thank you for taking our call and for allowing us an opportunity to assist, Ginelle.
As discussed, we're awaiting an amended account from the healthcare provider as the one shared initially isn't correct. Upon receipt, we'll have teh relevant claim reprocessed accordingly and revert with feedback.
We appreciate your understanding and patience while we resolve this for you. Regards.
As discussed, we're awaiting an amended account from the healthcare provider as the one shared initially isn't correct. Upon receipt, we'll have teh relevant claim reprocessed accordingly and revert with feedback.
We appreciate your understanding and patience while we resolve this for you. Regards.
Bankmed's replyOfficial
25 Oct 2023, 17:15Dear Ginelle,
At the outset, we appreciate your patience and thank you for providing us with an opportunity to investigate this matter for you.
Please note that we have shared detailed feedback with you privately. Please have a look and revert to us should you require additional clarity on this matter. Regards.
Bankmed's reply25 Oct 2023, 17:15
Official
Dear Ginelle,
At the outset, we appreciate your patience and thank you for providing us with an opportunity to investigate this matter for you.
Please note that we have shared detailed feedback with you privately. Please have a look and revert to us should you require additional clarity on this matter. Regards.