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Terence Van Der Linden

1 reviews | Active since Jul 2009

08 Jul 2025, 09:07

Dont care

Once again Bankmed has not done as promised: This is the 3rd time I am posting here as Bankmed had promised to resolve my issue and also promised to contact me by Thursday 3rd July 2025, but never did. So yes Bankmed does not care about their members of their issues: I would like to know who is going to cover my medical bills for my leg problem as Bankmed refuses to pay for my compression socks this matter in from 26 May 2025 and still not resolved. Bankmed staff keep saying ICD10 code missing but code is on statement but they refuse to see it or understand it or read it. So where to from here I don't know as the staff of Bankmed could not be bothered about their members all they worry about is salary and that is all.

0
Replies (2)
Bankmed
Bankmed's reply08 Jul 2025, 09:33
Official
Hi Terence, Thank you for your message. We did respond previously to confirm that the matter is currently under investigation, and you were copied on our latest email outlining the next steps we’ve taken in pursuit of a resolution. Please be assured that we have made meaningful progress, and we kindly ask for your continued patience as we work towards bringing this matter to finality.
Bankmed
Bankmed's reply08 Jul 2025, 12:27
Official
 There have been certain factors that contributed to the delay; however, your case was assigned to a dedicated case manager to help expedite resolution. I can confirm that meaningful progress has been made, and we remain on track to reach a final resolution within this week—unequivocally.