NM
Ntladi M

1 reviews | Active since Jan 2021

21 Jun 2024, 09:24

Do not care about the wellbeing of your customers.

Bankmed has always been the worst medical aid since I joined them in 2010, the organization is a true **** only enjoying collecting the premiums and don't care about their clients wellbeing.

I went to a specialist who gave me a prescription for meds and now BANKMED is refusing to care and cover the prescription which doesn't make sense especially if I was also forced to make use of their panel specialist and now decline.

It is sad to realize that everytime I have to use my medical aid it doesn't bring a relieve but rather stress and depression into my well being.

I am with Bankmed not by choice and waiting for that opportunity to leave them since I have been having issues for the longest time and now my pain is no longer my health but BANKMED.

CAN BANKMED ADDRESS MY ISSUE

0
Replies (4)
NM
Ntladi M's update21 Jun 2024, 09:27
Reviewer Update
When we called prior to the specialist visit, the consultant advised that meds will be covered under the specialist funds and now that it's claim stage then we get a decline, very sad indeed
NM
Ntladi M's update21 Jun 2024, 09:36
Reviewer Update
The call made was on the 7th May'24 with your consultant who advised that Meds would be covered under specialist funds.
Bankmed
Bankmed's reply21 Jun 2024, 13:04
Official
Hi Ntladi, thanks for bringing this to our attention. We'll investigate and get in touch with you. Regards. 
NM
Ntladi M's update01 Jul 2024, 15:02
Reviewer Update
Hi

I am still waiting feedback on this matter since 21 June 2024