tT
thobekavd T
1 reviews | Active since Jul 2016
23 Aug 2019, 14:12
Dissatisfied member
Bankmed cannot keep up with their own turnaround times. I submitted a preauthorisation claim to see a specialist, they requested my papsmear results, I sent everything they require. I still haven't heard anything from them. I have made 2 calls and dealt with 2 friendly staff but there is only so much they can do. I don't do if i am treated this way because I am on a basic plan so my claim is less of a priority? I still have no authorisation to see the specialist meanwhile my health is deteriorating. I am definitely moving to Momentum.
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Bankmed's replyOfficial
26 Aug 2019, 16:35Hi Thoby
Thank you for your post.
We are sorry for the frustration caused and can confirm that the review of your specialist authorisation was completed on 23/08/2019. A notification confirming the approval was sent to you on 23/08/2019.
As per the communication sent through to you on 21/08/2019, the initial application did not include all the required information, and this was requested. The review of your request was completed upon receipt of the additional information, within the two to three day turnaround time required for our panel to assess the application.
Regards,
The Bankmed Service Team.
Thank you for your post.
We are sorry for the frustration caused and can confirm that the review of your specialist authorisation was completed on 23/08/2019. A notification confirming the approval was sent to you on 23/08/2019.
As per the communication sent through to you on 21/08/2019, the initial application did not include all the required information, and this was requested. The review of your request was completed upon receipt of the additional information, within the two to three day turnaround time required for our panel to assess the application.
Regards,
The Bankmed Service Team.
Bankmed's reply26 Aug 2019, 16:35
Official
Hi Thoby
Thank you for your post.
We are sorry for the frustration caused and can confirm that the review of your specialist authorisation was completed on 23/08/2019. A notification confirming the approval was sent to you on 23/08/2019.
As per the communication sent through to you on 21/08/2019, the initial application did not include all the required information, and this was requested. The review of your request was completed upon receipt of the additional information, within the two to three day turnaround time required for our panel to assess the application.
Regards,
The Bankmed Service Team.
Thank you for your post.
We are sorry for the frustration caused and can confirm that the review of your specialist authorisation was completed on 23/08/2019. A notification confirming the approval was sent to you on 23/08/2019.
As per the communication sent through to you on 21/08/2019, the initial application did not include all the required information, and this was requested. The review of your request was completed upon receipt of the additional information, within the two to three day turnaround time required for our panel to assess the application.
Regards,
The Bankmed Service Team.