Dissatisfied client

I am a very disappointed customer of bankmed.My husband app**** to put me as one of his members on his medical aid since January and till today we are struggling with that. Bankmed consultants are giving us contradictory information. On the 29 March 2023 we spoke with Lee Ann ref number *** that has advised us that I needed to speak with my HR for the withdrawal from my current medical aid. I spoke with my HR and they have informed me bankmed has to assist as its bankmed to bankmed. Today I spoke with one of the consultants named Athi which was unable to assist and has informed me she is unable to see the application on her side and escalated the matter further to an escalator by the name of Zikhona. I have requested that she listens to yesterday's recording as she was also unwilling and unable to assist. Till now I am waiting for feedback on my query. I am deeply saddened with how our query has been handled and being taken from pillar to post. I don't know why the process was this difficult as I am also a member of bankmed. I believe consultants go through training but every consultant gave us their own resolution to our matter and not saying one thing to the same query.

My membership number is *** and my husband's one is ***.