Dissatisfied

Good day To whom it may concern. I am on the essential plan and my ID number is ***. Ever since my pregnancy started I have been sending claims for refunds for my pregnancy and the claims have been declining. According to the plan I should be covered for the benefits as attached.

I went for 2 scans and they have been declined. Ever since my pregnancy started the medical aid did not help me in making my claims process smooth. The first claim logged was with Gani FA which was declined and the other one with doctor DR Din***o for my baby scans as per details given by your call centre consultants. I am dissatisfied in how my case was handled and would like a way forward. Your kind response will be highly appreciated. Regards Oageng