Dispecalble service from bankmed Optical department

I have an outstanding reversal of payment query with Bankmed's Optometry department since from the beginning of this year. I was advised to send and email with a request which I did. I was advised it was done. To my surprise it wasn't done

I have called in several times and all consultants are just useless. I spoke to a nicoleen , sihle, Joshua and many more and yesterday I request to speak to a super viser , they all promised me it will be done withIn their turn around time, I was promised to be called back which they didn't I had to call back to followup in all occasions .. the supervisor whom I spoke to on monday promised me that my funds will reflect today ... I just checked my app it's still not reflecting.

This has been the most horrible process ever!!!!!!!!!!!!!!!!! And my savings are currently at 0 and I have a medical emergency where I need to see my gyne since I'm pregnant I still don't have savings available since my request wasn't done in time now my gyne cannot attend to me whilst I was promised that my query will be attended to in several occasions and today still the reversal in not done.

I wish we could give a minus rating as they are not even worth a 1 star!

Bankmeds Optical department is full of *********** agents who do not know what they are doing .. now I'm stuck I don't know where to go and what to do with my medical condition if my own medical aid cannot assist me and they just don't care what we go through after adding them of my current situation after their mess up.