disgusting service since discovery take over

The service has been disgusting since the take over of Admin of Bankmed.My wife has been an ONCOLOGY patient for 5 years and has several operation,Chemo,Radiation etc and Bankmed have always paid a significant amounts.She recently had another operation to remove the cancer and I am getting an absolute run around on the accounts.Nobody phones back and Managers are always too busy to talk to you.This is absolutely shocking service.