Disgusting Service

I posted this last week and yes I got a phone call from Bankmed but that where it ended: I received a new invoice for my compression socks and I was informed that all is in order now and claim will be processed and matter resolved: Guess what. Today I get an e-mail from Bankmed stating claim NOT Paid as the ICD10 code is not on Invoice. I am passed frustrated I was also informed that a follow call will be forth comming to follow up and the matter will be resolved. Empty promises like always Why do people promise but don't follow through promises. I wonder if Management knows how their workers are performing. Shocking serviced once again I have being with Bankmed since December 1980, but man I wish something can be done to get proper good service and no empty promises