Disgusting levels of service

A claim to be reimbursed to myself was emailed through to the claim email box on the 17/11/2015.<br> On the 23/11/2015 I called through to the call center and as told that the claim was never received. <br> I went on to email the claim directly to the consultant (L Mtabeka) who advised that she would persnally escalate the claim to the claims team.<br> I called back on the same day and received confirmation that L Mtabeka received the claim via email.<br> I was then advised that there was a 2 week turn around time for the claim to be processed.<br> During that period I called back to enquirer on the progress of my claim. I was advised by the consultants that they we only taking messages and could not assist with my query and then at someone would call me after 7pm on that day. I did receive a call from a lady from client services. I gave her my details and she advised that she would call me the next day to investigate.She never did!<br> Today I called through to the call center and was advised by the consultant that L Mtabeka never escalated my claim and that the process would have to start again. I requested to speak to a supervisor and was left on hold for over 15 minutes. I need my claim to be dealt