Disgusting appalling service

Good day, please note that on the 25th of June 2020 I had sent documentation for the listing of chronic medication under my medical aid for my child who is also a dependent, I had been assured my your client services department countless times that I would receive feedback the latest on the 29th of June 2020 from the case manager (Mokgadi Matlou) who is working on my case yet I had received no feedback whatsoever. I am the one who had to do a follow-up on how far the case of documentation is. I am disappointed and disgusted by the lack of service and non communication of how far the case is. Had I not called i would not be informed of how far my case is with forensics dealing with my case. Can urgent feedback be provided with regards to this.