Disgusted with the service and agents, i will never recommend them

Good day,

My wife and I a seriously not happy with bankmeds service and I am going to take the matter further and to the medical board.

We have been on a medical scheme and November 2022 that ended as we were going back on bankmed as of the 1st of December 2022. Bankmed has placed us on a waiting period even though we have never had a gap in medical aid. This is utter bull. I am receiving 2 different stories from to different bankmed consultant's and I am fuming. We are paying for medical aid and yet I still have to pay cash for doctor's appointments!!!!

I am considering going back to Discovery as this is **** service that we are receiving from bankmed.

My GP has been giving me advise and informing me as to what steps I need to take as this is totally unacceptable!!!!!

Advise also I we dealing with rude consultants and to top it off he tells me that I have no right to change medical aids as I am not the main member!!!

We submitted all required documents and still no success. If I knew we would have such issues I would have never joined bankmed again and stayed with discovery as I am spending cash at GP visits and paying for medical aid I can't use!!!!

Celeste is there anything you would like to add with regards to the pathetic service we are receiving???