1 reviews | Active since Jun 2016
Disgusted by how this medical aid treats its customers - a mother of a newborn
<p>Bankmed process to register a newborn baby is completely inefficient. Its clear the intention is for me to miss the 30 day deadline. I send forms and borth certificate, get a refno but no action is done. Each time I follow up 24hrs I am told to wait. At 48hrs I am given a different story. I have been taken from pillar to post since the 31 Aug when my baby was born and to date he has not been registered. I am a breast feeding mother on maternity leave and expected to drive to town with a baby to find printing and scanning facilities every single week! I would never recommend this medical aid to anyone. Very inconsiderate and inefficient! I will definitely find another medical aid in 2017!!!!</p>
Dear Phakama
Thank you for raising your concerns with us.
We've confirmed that your baby has been added and a membership certificate was sent ot you as proof. We sincerely apologise for the inconvenience this matter has caused. We will ensure that this is investigated and addressed accordingly.
Regards
Annelize
Bankmed Servicing
Dear Phakama
Thank you for raising your concerns with us.
We've confirmed that your baby has been added and a membership certificate was sent ot you as proof. We sincerely apologise for the inconvenience this matter has caused. We will ensure that this is investigated and addressed accordingly.
Regards
Annelize
Bankmed Servicing
