DISGRACEFUL SERVICE

REFERENCE NUMBERS *** & ***. CLAIM WAS NOT FULLY SETTLED FOR CARDIOLOGIST. YET IT WAS PREVIOUSLY, HOWEVER NOW R1500 SHORT PAID. I HAVE A VAST AMOUNT OF MONEY LEFT IN MY SAVINGS ACCOUNT FROM 2015. SO I ASKED WHY I CANNOT USE THE FUNDS FROM LAST YEAR TO PAY THE BILL. ASHLEY ADVISED I MUST COMPLETE A FORM AND SEND TO BACK - 3-5 DAYS TURNAROUND TIME. CALL THIS MORNING TO GET STATUS UPDATE - NOW ANOTHER FORM THAT NEEDS TO BE COMPLETED - AND NOW 10 DAY TURNAROUND TIME. PATHETIC. GOING FORWARD, I CAN SEE THIS DOCTOR IS GOING TO INSIST THAT WE PAY THE BILL AND WAIT FOR BANKMED TO DECIDE WHEN AND HOW MUCH THEY WILL PAY. MY PLAN HAS ALWAYS BEEN EXACTLY THE SAME - AND PREVIOUSLY THE FULL BILL WAS SETTLED. NOW DISCOVERY IS ADMINISTERING AND THEY DON'T PAY THE FULL BILL. SINCE DISCOVERY TOOK OVER, I HAVE HAD TO CALL THEIR CALL CENTRE AT LEASTS 2-3 TIMES A MONTH. I DON'T HAVE TIME TO BE FOLLOWING UP - I AM PAYING THE MEDICAL AID FOR A SERVICE AND AM NOT RECEIVING WHAT I AM PAYING FOR. WE WERE ADVISED BY THE END OF FEBRUARY THE SAVINGS FROM LAST YEAR WOULD REFLECT - HOWEVER THEY STILL DO NOT. PLEASE ARRANGE PAYMENT OF THIS BILL BY COB TODAY. <br>