discrimnating members with disability

Bankmed treat people with disabilities like other members, which is prejudice. I dealt with Natassia Fick at escalations. She only made one call to me and told me she will check with optical and will call me thereafter to discuss my concerns but did not. Rather she send an email with what the optical said after few days. I am registered as a blind person with little vision. Optical sent me ex gratia forms and says benefit for my plan for glasses is a limit and they cannot assist me out, referring me to ex gratia, but I need special lenses and they refuse to pay it in full. They sent me Ex gratia forms to fill in, the ex gratia forms is fine print and I cannot see the print to fill in. I informed Marelize the operations manager about the fine print on the form and she referred to ex gratia dept. But they and Natassia have the audacity and not have empathy or care by just sending the same forms again to fill out, which I am unable to. Senior manager like Natassia and Marelize do not care and do not return calls or reply to emails sent. It just shows how much Bankmed treats it members especially those who are disable. Not given the opportunity to escalate to CEO office. Without the glasses I am being inconvenienced and having a strain on my eye. I suffer with glaucoma., mistagnius and anaredia. Bankmed should treat people with disabilites with underdstanding their circumstances and limitations.