Discovery is a disaster

Ever since Discovery has taken over as the administrator on Bankmed, the service has been beyond terrible. Currently I have 5 claims pending at Bankmed, some that are 6 weeks old! Today I followed up on these for the third time! (noone ever bothers to call me back despite promising to do so). Today I was given two excuses which are unbelivable:<br> 1. There is a system error due to Discovery taking over so they are not able to pay back my claims until the error is sorted and they cant tell me when the error will be resolved, so when will I receive my money. Interestingly, all claims submitted directly bydoctors are processed immediately and paid, so it seems the system is just biased to refunding their members.<br> 2. Only one of the 4 claims has been reviewed despite them now all being weeks old. When I queried why, they said it is again an error with Discovery taking over. These claims have been escalated twice already and I have still not had any feedback.<br> <br> I have a large amount of money owed to me in relation to these claims and I think it is extremelly bad customer service that I need to wait this long for money to be paid to me and it seems there is no end in sight! Poor service! <div><br></div><div><em>(Supplier name changed from Discovery Health to Bankmed by Hellopeter.com)</em></div>