Discovery Health - Their Service Stinks - Please be Warned!

Once again, for the umpteenth time, I am forced to pen a poor review for despicable service provided to me by Discovery Health.

I have been a Bankmed member for close on 50 years. My wife and I are retired and reside in Spain. A few years ago the administrative functions of Bankmed were taken over by Discovery Health. A complete and utter disaster that decision has proved to be.

They are unable to process my claims correctly, despite email after email complaining about the atrocious service levels afforded to my wife and I. Despite all their interventions to correct and rescue the situation, matters simply continue to deteriorate. They have even gone as far as providing me with a special "Executive" email address in an attempt to provide me with more focused attention. This is all very well, however, the person responsible for dealing with my claims at this address, appears to be just as *********** as the people who process the actual claims.

I have now reached a stage where I simply do not know which way to turn. They refuse to provide me with Executive Managements contact details. This tells me that they are not serious about providing the levels of service required and probably stipulated in the "Service Agreement" between Bankmed and Discovery Health. They treat Bankmed members like dirt.

I will continue writing poor reviews until I receive the standard of service required. This disrespectful and disgraceful treatment meted our to me by Discovery, can no longer be tolerated. Its time for action and fight them I will! I will not be bul**** by a large corporate, I will take them on at the Council for Medical Schemes. Discovery Health does not deserve to exist as a service provider in any form.