Discovery Health have turned the once great Bankmed into a mediocre disaster!

My wife and I are retired South African citizens, who currently reside in Spain. We are members of Bankmed Medical Scheme (administered by Discovery Health). We obtain our monthly chronic medication in Spain and submit detailed claims to the Discovery Health claims department (under the guise of Bankmed). Inevitably and regularly our monthly claims are processed incorrectly. Despite complaint after complaint regarding Discoveries incompetence, the shocking service continues relentlessly and unabated. Bankmed was previously administered by Metropolitan, who provided outstanding service, however, since Discovery Health secured the contract to administer Bankmed, standards have nosedived. Sadly, a medical scheme is only as good as its claim settlement process. Discovery have destroyed Bankmed, a once top notch medical scheme.