Discovery destroys Bankmed credibility

<p>10 months after I started complaining about Bankmed, Discovery Health's poor, pathetic, useless, ******* approach to 'resolve' my issues, I am still nowhere nearer to a good night's sleep. Error after error after excuse after excuse, going through 3 managers and heads of departments, from consultants to 'service' specialist and I still have to beg them, after every 3-4 days of no response on my e-mail requests, for any sort of response only to be told the same thing over and over. </p> <p>My chronic medication benefit, which had been in place for 3 years, was suddenly, without warning or communication, cancelled. It took them 9 months to re-instate it and I have fought with them for months now, trying to get the money back that I had to pay cash, because of their mistakes.</p> <p>I have logged a complaint with the Medical Council, but have not seen or heard any urgency or attempt at resolving the issue. </p> <p>I had another complaint also take weeks to resolve, after which I gave up and accepted their ridiculous turnaround time.</p> <p>The last week, I learnt of another issue, a claim from a Pharmacy which had been paid in full by the scheme in February this year, had been reversed in SEPTEMBER, because their system had an error in processing it correctly in February. Now Dis-Chem is on my case because the payment now reflects 6 months in arrears! How is this my problem, when my medical aid couldn't supply me with the formulary list since January up till last week, when they conveniently sent it along with the reply that the claim was processed correctly and the outstanding amount will not be reprocessed. </p> <p>True incompetence, useless staff, dictatorial processes and a complete lack of empathy and urgency towards their customers.</p> <p>PATHETIC! </p>