Discovery Administrators shocking service

Bankmed outsourced their admin to Discovery Admin. Advised via email from Bankmed itself on Friday that \some teething problem were expected\". 1. Paid a double membership contribution in January, via payroll and debited to my account. Discussed with the Call Centre on Fri 29 Jan (called as no response on email sent on prior Tuesday). 9m30 second before consultant (Candice) answered. Professionally handled by her. Friday evening my medicine could not be collected as no funds available in savings. Re-registered on Bankmed web site (no previous advise that I can recall was sent in that regard) and it stated no funds available, but detailed query stated funds were available. Contacted Call Centre around 13h00 Monday as no response received, again over 6 mins wait, told by Monica it takes 4 to 5 days to action emails. They are \"very busy\". Reason for no funds due to a R900 acct for Physio processed (submitted wrong) as R47,000. Consultant discussed with physio (I was on hold) and looks like an error on their system. I requested immediate reversal / rejection so I can have access to funds, told physio must fix. I then lost it and terminated call. Concern re claims checking proc."