Discovery Administration of Bankmed claims is appalling!

<p>Since Bankmed has moved to Discovery adminisstration I have never had so many issues with my claims. Claims gets processed under the wrong benefits and sometimes claims just don't even get processed. It is quite a mission to taaly up the automated response reference with the appropriate claim because I do not get anything that ties up the response to the original claim. I am continually having to follow up on all my claims and ensure they are first of all processed and then secondly processed correctly. I shouldn't be doing Discovery's job! Also the new website for claims is useless - not enough information - codes are meaningless to the public. I have complained about the website before and no feedback and no change!</p> <p>Please Bankmed go back to Momentum!</p>