DISCOVERY ADMINISTRATION DESTROYING BANKMED

I have been a loyal member of Bankmed for many years and this is the first time i experience Bankmeds service so pathetic , You guys have this stupid rule to nominate a GP in the network as a regular doctor and you have listed F Vally as the regular doctor, I have never noted who the regular doctor is for the reason that she practices in town and sometimes in emergency i cannot get to her or she is not available i will send my wife with my kids to doctor Joosub (Dr Joosub is part of your network ) now come the part of a stupid 3 visits max per year for a GP that is not my regular GP and if i exceed it i need to call for authorization first, My child could be dead by the time i find a phone and call you for this or what if i do not have a phone?, My son and daughter had to go urgently to a doctor on 30th of April to a doctor and F Vally could not be reached, My wife then took them to Joosub who then assisted , Now they contact me stating that you do not want to pay the claim while you take my hard sweat and blood R4000.00pm to make my life more difficult ,Your policy's suck and this new administration is a ripp off and will advise everyone to leave , i never had a problem with care cross administration and i will take this further because your administration was forced on all employees and cant wait to raise the rip of of medical aids on 702