Disappointment

I had the worst experience ever from bankmed. Every time I need assistance it can't be done. Every year without fail I am not informed of the amounts that are deducted from my medical savings account and I am not informed nor consulted when thses deductions are made.

This year something that i knew as a benefit has been deducted from my medical savings without my knowledge nor consent and when I call bankmed to rectify the situation I am not helped at all I was told that screenings are subject to medical savings balance. What is so ridiculous is the price charge of a blood test and screening which costed me around R4300. Being a chronic patient I am constantly relying on my funds to help me throughout the year with my medication this is really sad bankmed should inform their members before going ahead with such claims if I only knew if would of costed so much I would of never went ahead. And to think we have medical aid things are fine yet we are being charged more for everything. Today was such an embarrassment when I went to receive my monthly medication and I was told I have no funds in my medical savings so now I have to go without some of my meds until I get money to purchase the others. Very disappointing