KL
KERRY L

1 reviews | Active since Aug 2016

09 Sept 2016, 12:18

Disappointed, Frustrated, Disgusted.....so many to choose from

<p>At the end of 2015 when we were advised that Discovery would be "administering" Bankmed going forward. Well all our fears and opinions have actually come true!!!</p> <p> </p> <p>We no longer the patients were A NUMBER!!!!</p> <p>Disappointed - a little girl of 6 who has anxiety problems amongst other issues is denied further consulting to assist her in getting through life - so in order to avoid further "costing" to the medical aid, my child mental health will most likely become a bigger and ongoing factor cause she was denied medical funding at the mere age of 6</p> <p>Frustrated - a lttiel girl of 6 has sever praxis issues, but can be helped and assisted BUT declined due to "costing" to the medical aid</p> <p>Disgusted - in the day and age that we all live in, we are priveledged to diagnose potential and harmful aspects to our children in an early age. The treatments are available but the medical aids dont come to the party</p> <p> </p> <p>i have always been a huge supporter of Bankmed, always thought the service and benefits have been to the patients benefit. Over the past year HAS BEEN A HUGE DISAPPOINTMENT</p> <p> </p> <p>It has taken me over a month to resolve this and still get a decline and only after i have repeatidly had to follow up without no feedback</p> <p> </p> <p>Bankmed needs to seriously re-consider their decision to "join" Discovery</p> <p>You have always noted how prestige you are to bank members and its an elite group - NOT ANY MORE</p> <p>Your so called medical advisors (in my opinion) are not equipped to assess our requests and are only on one dial mode....decline, decline, decline!!</p> <p> </p> <p> </p> <p>Staff members talk and believe me, over the past year i have not one one good comments about BANKMED</p> <p>Your name is dropping and not at a slow response!!!</p> <p> </p> <p> </p>

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Replies (1)
Bankmed
Bankmed's reply12 Sept 2016, 14:32
Official

Dear SHAYLa4071

Thank you for sharing your concerns with us.

We've confirmed that feedback has been provided to you with regards to this matter. We understand that this is not the feedback you were looking for but can assure you that it has been reviewed by the highest authorities within the Scheme itself and not just the administrator.

It is important to remember that by making this decision the Scheme is in no way disputing the need for the treatment. These funding decisions are made in line with the Scheme rules and by keeping the sustainability of the Scheme in mind. We aim to make funding decisions that may be app**** to any member that finds themselves in a similar situation allowing the Scheme to treat all our members fairly.

Please do not hesitate to contact us should you require any further assistance.

Regards
Bankmed Servicing