Disappointed - Bankmed's false promises

I joined Standard Bank as an employee from 1 March 2015.<br> Prior to joining the bank, both myself and my dependents have been members of Discovery medical aid since 2008 - with unbroken cover.<br> My parents were covered for quite a few chronic medications on Discovery.<br> Before joining Bankmed, I called the call center a few times and the agents assured me that whatever my parents were covered for on Discovery, they should be covered for the same on Bankmed.<br> I was told to gather official \certificates"from Discovery detailing all the chronic conditions & benefits my parents were approved for and send to Bankmed with my application form.<br> I did so and once the application was approved & I HAD LEFT DISCOVERY - I was sent a letter to say there was a 1 year restriction until my parents could be approved for their chronic medication.<br> I called the call center & complained but was told there is nothing they can do.<br> It is mid-October & some of my benefits are exhausted. By all means go through my statements & you will notice that I hardly claim any medication from the medical aid which I pay for"