DM
Dimakatso M

1 reviews | Active since Jul 2023

05 Jul 2023, 14:28

Disappointed

Went for a surgery on the 23rd of June 2023 which required me to visit a physiothe****** after, however the cost couldn't be covered because my operation was not under PMD which was not even mentioned to me prior getting authorization . Now I'm stuck with a leg I can't use because I don't have R700 to pay for each visit to the physiothe****** . Each and every month R3600 comes out from my salary for a medical aid who will credit R5000 for doctor's consultation for a whole year for 2 people.i need a follow up for the surgery I'm also told I need to pay cash as my savings are depleted I'm in pain now physically,emotionally and financially strained as I didn't wake up and plan my injury and have 0 money to pay for all this as I believed I'am covered by my medical aid.. I'm so disappointed

0
Replies (3)
Bankmed
Bankmed's reply05 Jul 2023, 21:55
Official
Hi Dimakatso. We are extremely sorry to hear that you aren't doing well. We will have our team look into this and revert with feedback.

Speedy recovery to you, Dimakatso.
Bankmed
Bankmed's reply12 Jul 2023, 17:22
Official
Hi Dimakatso, our records indicate that your query was addressed. Wishing you a speedy recovery. 
DM
Dimakatso M's update27 Aug 2023, 12:56
Reviewer Update
Addressed how? because I'm receiving calls for medical bills left and right,I use my own salary to pay surgeon follow ups and physiotherapy? what's addressed?