Disappointed

Worst service ever, disappointing and inconsistent feedback all the time! This is month 3 of getting told the same thing. We have escalated your issue, your claim has been paid , you should receive POP soon, sorry we have to escalate it for manual processing… the team processing it will get hold of you? Now I am now handed over for litigation because my authorised claim by Bankmed has not been paid to date, 3 months later. The excuses, the incompetence and inconsistency is beyond me! Can someone please pay the claim that you authorised, how hard can it be?