Disappointed

I was in hospital in April and when I checked my statement I noticed that some of the transactions had gone out of my medical savings instead of hospital benefits which I had saved and planned to use for My gynecologist visits in my third trimester. I called the contact center and was informed that it was a mistake and they would rectify it. 2 months later, I have not received valid feedback, all I was told is that “I’m still working on it”. my doctor referred me to a gynecologist who I can’t go because I have no money and had saved my medical Savings to use. I’m frustrated because I’m now stranded and have to use my money to pay for the gynecologist.