Dependant Cancellation

I had an issue in trying to terminate a dependant off the Medical Aid. I had been querying this since the beginning of May and on a previous call was told it would show after her birthday. This wasn't the case. We got my daughter onto a new Medical Aid but they could not activate her membership as it showed she was still active on Bankmed. I unfortunately did not get the ladies name but was so impressed with the way she handled me and my query. she had me calm and laughing. By the end of the call all was sorted and I had the revised membership certificate. More call centres need people like this lady. Thank you and Bankmed is lucky to have a gem like you.