1 reviews | Active since Sept 2013
delay of authorisation number for specialist
good day <br> <br> my name is carol nkumane and i have a power of attorney on my husband medical aid - medical aid number is *** in the name of msizi ignatius nkumane - on the old medical aid power of attorney was captured to my surprise today power of attorney is no longer there - what even worse i have a sick child who was referred to a specialist (padaetrician) dr gave me referral letter and i called bankmd for the authorisation i was told that we need to complete a form and send it to you we will get a authorisation number after 5 days <br> <br> please tell me why power of attorney was removed<br> previously we didint send any form we just called for authorisation number and was given to us <br> why must we wait 5 days - in the meantime please tell me what must i do with a sick daughter who must see specialist urgently<br> <br> i am so disappointmed really you guy are strssing us while we shouldnt stress now i must be sick because im sitting at home with a sick child waiting for bankmed to give me an authorisation number <br>
Thank you for your comment.
After the administration change took place, certain information was not passed onto the new administrators and for this reason the power of attorney has not been loaded on the new membership. We've confirmed that we are in the process of loading the power of attorney once again. As soon as we have received or located the documentation, this will be done.
We've confirmed that you still required authorisation in order to see a specialist last year. Based on the plan type, we require the referral form to be completed in order for us to review the specialist consultation.
We await the mentioned documentation in order to assist further.
Regards
Annelize
Bankmed Servicing
Thank you for your comment.
After the administration change took place, certain information was not passed onto the new administrators and for this reason the power of attorney has not been loaded on the new membership. We've confirmed that we are in the process of loading the power of attorney once again. As soon as we have received or located the documentation, this will be done.
We've confirmed that you still required authorisation in order to see a specialist last year. Based on the plan type, we require the referral form to be completed in order for us to review the specialist consultation.
We await the mentioned documentation in order to assist further.
Regards
Annelize
Bankmed Servicing