Deduction Enquiry

I cancelled Bankmed in February 2015. I assumed that no debit would be taken off in March but it went off again. I sent an enquiry but to date I have not received feedback. This month my savings was not given back and I would like to have that payment done. According to my last statement on 13Feb there is an approximate amount of more than R6000 that was left in my savings but this was not paid to me with this pay run. Why are responses not send when an enquiry is done? Why do I have to use these types of avenues to get results? It is very disappointing indeed.