cW
catherine W
1 reviews | Active since Mar 2009
13 Dec 2025, 14:01
Decline valid claims for no reason
Had chronic medication (which I am registered for) declined twice now. No one to help at bankmed Absolutely useless when yiy actually need them So done with the level of pure incompetence that we are forced to deal with, just makes life frustrating and now need to hope I can get hold of someone on Monday to help while I spend the weekend with no medication. ***** them
Helpful (0)
Replies (8)0
Replies (8)
Bankmed's replyOfficial
13 Dec 2025, 15:16Hi Catherine,
Thank you for bringing this to our attention.
We will investigate the matter and revert to you during business hours.
Thank you for bringing this to our attention.
We will investigate the matter and revert to you during business hours.
Bankmed's reply13 Dec 2025, 15:16
Official
Hi Catherine,
Thank you for bringing this to our attention.
We will investigate the matter and revert to you during business hours.
Thank you for bringing this to our attention.
We will investigate the matter and revert to you during business hours.
cW
catherine W's updateReviewer Update
13 Dec 2025, 15:39And during business hours helps how exactly, when I needed the script filled today.
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catherine W's update13 Dec 2025, 15:39
Reviewer Update
And during business hours helps how exactly, when I needed the script filled today.
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Bankmed's replyOfficial
13 Dec 2025, 16:06Hi Catherine,
We understand your frustration. Kindly note that our Chronic Medication Department is currently closed. We have escalated the matter internally, and it will be addressed accordingly on Monday.
We understand your frustration. Kindly note that our Chronic Medication Department is currently closed. We have escalated the matter internally, and it will be addressed accordingly on Monday.
Bankmed's reply13 Dec 2025, 16:06
Official
Hi Catherine,
We understand your frustration. Kindly note that our Chronic Medication Department is currently closed. We have escalated the matter internally, and it will be addressed accordingly on Monday.
We understand your frustration. Kindly note that our Chronic Medication Department is currently closed. We have escalated the matter internally, and it will be addressed accordingly on Monday.
Bankmed's replyOfficial
15 Dec 2025, 10:07Good morning, we hope you are well. We have your query on hand and apologize for the inconvenience caused. 🙏
Bankmed's reply15 Dec 2025, 10:07
Official
Good morning, we hope you are well. We have your query on hand and apologize for the inconvenience caused. 🙏
Bankmed's replyOfficial
18 Dec 2025, 11:47Our team has confirmed that you are not registered for Chronic for Diabetes. We tried to contact you, however, were unsuccessful. 🙏
Bankmed's reply18 Dec 2025, 11:47
Official
Our team has confirmed that you are not registered for Chronic for Diabetes. We tried to contact you, however, were unsuccessful. 🙏
cW
catherine W's updateReviewer Update
18 Dec 2025, 12:02Well that's a relief considering I dont have diabetes
cW
catherine W's update18 Dec 2025, 12:02
Reviewer Update
Well that's a relief considering I dont have diabetes
cW
catherine W's updateReviewer Update
18 Dec 2025, 14:04Would like answers to why my script again was declined on Monday
cW
catherine W's update18 Dec 2025, 14:04
Reviewer Update
Would like answers to why my script again was declined on Monday
Bankmed's replyOfficial
18 Dec 2025, 14:33Our team will be in contact with you.
Bankmed's reply18 Dec 2025, 14:33
Official
Our team will be in contact with you.