Debited for June even though I had no cover

Bankmed debits my account yet admits that I was not covered for the month of June, now they are trying to cover up the error by sending me a letter where they have backdated the start date of cover.<br> I still maintain that I would like to be refunded for the month of June where I was not covered.<br> I have been struggling to sort out my membership with Bankmed since May.<br> I have sent them numerous correspondence and each time I am told that they have not received my forms.<br> Over the past two months I have been liaising with: Sinethemba, Snoekie and this morning Vuyiswa.<br> When I spoke to Vuyiswa this morning she confirmed to me that they had still not received my forms and that I was not covered for the month of June.<br> I re-sent the forms to her (and included the mail trail of everyone I had been corresponding with before). Why is it, that only when I ask to be refunded for the month of June