Cut Call When Asked For Supervisor

10-Feb-16 14h52<br> Called *** - call eventually answered by someone who identified themselves as Larissa (or something to that effect). Had to explain the query to her about 4 times and she still could not understand. Asked her to call me back as I could see it was going to take long to explain query to her and this was going to be wasting my airtime. She retorted that I was less than a minute with her - told her I have about three minutes on the phone to her and she still could not understand what's going on despite repeating the query multiple times. When I asked to speak to her supervisor she ignored the question about three times. When I told her I would prefer to speak to her supervisor for the fourth time as she is wasting my time - she cut the call on me. Throughout the conversation she was rude and arrogant and could not understand simple english.<br> <br> Is this the level of service to expect from a company as big as Bankmed - what exactly is the entry criteria to work for them as it seems you don't need much - based on this kind of interaction and standards - seems that Bankmed has none!!!