AM
Allison M
1 reviews | Active since Sept 2016
28 Jun 2018, 08:46
CPAP machine
I am so disappointed with Bankmed. I have been diagnosed with sleep apnea and required a CPAP machine. I was promised that the medical aid will cover it only to find they will only cover R2270 as that is what I had remaining of my external medical equipment benefit then now they only paid R1674. When I called last week Thursday they were going to get back to me as to why only R1674 was paid I am still waiting for feedback.
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Replies (2)
Bankmed's replyOfficial
29 Jun 2018, 10:17Hi Allison
We are sorry that you feel this way, we'll follow up on this matter and revert with feedback.
Regards
Bankmed Service Team
Best regards,
Bankmed's reply29 Jun 2018, 10:17
Official
Hi Allison
We are sorry that you feel this way, we'll follow up on this matter and revert with feedback.
Regards
Bankmed Service Team
Best regards,
Bankmed's replyOfficial
06 Jul 2018, 17:31Hi Allison
We apologise for the delayed response, we have confirmed that you have been contacted on the 29 June 2018 and feedback was given regarding your claim.
An agent will be touch with you on Monday to give further details on your call with our Pre-authorisation team.
Regards
Bankmed Service Team
Best regards,
Bankmed's reply06 Jul 2018, 17:31
Official
Hi Allison
We apologise for the delayed response, we have confirmed that you have been contacted on the 29 June 2018 and feedback was given regarding your claim.
An agent will be touch with you on Monday to give further details on your call with our Pre-authorisation team.
Regards
Bankmed Service Team
Best regards,