Continuous Glucose Monitoring

I upgraded my medical aid plan in January to the comprehensive plan, which is much more expensive but worth it, if I could make use of the chronic benefit. Its now April and I have still not been put on chronic, after my doctor called twice while I stood there and the person on the line confirmed I have been put on chronic. I have sent the request for continuous glucose monitoring along with the quotation and motivation from my doctor through 3 times to *** and all 3 times have been told that im not registered for chronic. I have called in several times on the general line and they too have insisted im not registered for chronic. On my last attempt on the 14.03.2024, my call was directed through to the chronic department, and I spoke to Tshepo who says I have been on chronic since the 7.03.2024, and was advised to send my request through to *** and *** and my request will be directed to the relevant department. I have had no response since. Im paying this medical aid every month for nothing. I'm very disappointed and never expected the service to be so bad and to take my money every month and not meet their customer's needs. Dishonest and very disappointing.